Lucia Basque

100% Polyamide

Shipping Times

Please find below a list of expected shipping times and thresholds.

Please note: This timeframe begins from the day your order leaves our warehouse and not from the day your order is placed.

Royal Mail 48 Shipping Time 2-3 Working Days

Cost Below £39.99 £2.50

Cost above £40 Free

* Please note Royal Mail 48 to the Channel Islands, Isle of Man, Northern Ireland and Highlands will take between 3 to 5 working days 

Royal Mail 24 Shipping Time Next Working Day* (If ordered before 1pm)

Cost Below £99.99 £3.50

Cost Above £100 Free

Please Note:

• The estimated delivery timeframes will take effect after your order has shipped.
• 'Working days' refer to weekdays, excluding Saturdays, Sundays, and bank holidays.
• Orders placed after 1:00 PM will be processed on the next working day.
• If you place an order on a non-working day, your order will be processed in our warehouse on the next working day.

If your parcel hasn't been delivered within the expected timeframe and you haven't been informed of any delays, please contact contact@tottilingerie.com

Important: The following postcodes may not meet next-day delivery timescales: GY, HS, IM, JE, KW15-17, PA49, PA60-PA75, PA78, PH30, PH41-PH44, and ZE2-ZE3.

Returns

If you'd like to return your or exchange your items, please follow the below steps.

• Log in to your account.
• Click the order you want to return.
• Select the items to return and the reason for the return.
• Submit the request 

If you have any problems please email contact@tottilingerie.com.

• Your items can be returned up to 30 days from the day your parcel is dispatched.
• All items must be returned in their original condition, with all tags and labels attached. There should be no marks, stains, pulls or rips on the items. If your item arrives damaged, please contact Client Services.
• Please return items from separate orders in separate parcels to avoid delays in processing your return.
• Refunds are based on the price of the product. Shipping and Gift Wrap charges are non-refundable.
• Please return only the items you have stated in the email, anything extra will not be refunded.
• Please retain tracked proof of postage for your return. Totti is not liable for lost returns without proof of postage.

Exchanges

To request an exchange, please log in to your account on our website and navigate to your order history. Find the order with the item you wish to exchange, select it, and choose the reason for the exchange. Once you submit your request, you'll receive an email with detailed instructions, including how to return the item. Please ensure the item is in its original condition and pack it securely for return. After we receive and process your return, you'll be notified about the status of your exchange.

The Sofia thong is adjustable, meaning the size listed is the largest. It can be reduced by approximately 30cm.

You can wash your lingerie by hand or on a delicate cycle in the machine.

Hand wash: To preserve your delicate pieces, gently hand wash them in lukewarm water with a mild detergent. Rinse thoroughly and lay flat to dry in a warm area.

Machine wash: For the best care, turn your item inside out and wash it on a delicate cycle at 30°C. Air dry flat to help maintain its shape and quality.

To offer extra protection in the machine, use a delicates bag. Simply place your items inside, zip it up, and wash with similar colours. After washing, let your pieces air dry for optimal care.

For the best results, we recommend handwashing our sets in lukewarm water and allowing them to air dry.